Terms Of Service

ONEWOOZ TERMS OF SERVICE
(Platform Terms)

Operated by: The Artless (brand: OneWooz)
Website: https://OneWooz.com
Pricing Page: https://OneWooz.com/pricing/
Effective date: 07/10/2026
Version: 1.0

Please read these Terms of Service ("Terms" or "ToS") carefully. By accessing OneWooz.com, creating an account, purchasing or using a Plan, or otherwise using OneWooz services, you agree to these Terms. If you do not agree, do not use the Platform.

These Terms are intended for use under the laws of India, including orientation to the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Digital Personal Data Protection Rules, 2025 ("DPDP Rules"), as applicable. They are not a substitute for independent legal advice and are not a claim of court-proof or 100% compliance. Nothing in these Terms waives mandatory rights under applicable Indian law (including, where you are a consumer of OneWooz's SaaS, non-waivable consumer rights).

Contact details for notices, support, and grievance redressal appear in Section 24 at the end of these Terms.

Commercial Plan fees, commerce/platform fees, billing, renewal, cancellation of Plan, and refunds of Platform fees are governed primarily by the OneWooz Platform Buying Agreement ("Buying Agreement") accepted at Plan checkout (https://OneWooz.com/pricing/). If there is a conflict on those commercial subjects, the Buying Agreement prevails.

1. Definitions

1.1 "Platform" / "Services" means OneWooz websites, apps, dashboards, storefronts, checkout tools, APIs, AI-assisted features, integrations, documentation, and related SaaS commerce infrastructure operated by The Artless under the OneWooz brand.

1.2 "Merchant", "you", or "Account Holder" means the person or entity that registers for or uses OneWooz to create or operate an online store or related SaaS features.

1.3 "Visitor" means a person browsing public OneWooz marketing or informational pages without a Merchant account.

1.4 "Store" means an online storefront or commerce presence you operate using the Platform.

1.5 "Store Content" means products, descriptions, images, trademarks, policies, pages, and other materials you upload, configure, or publish, and (as applicable) End Customer data you collect as Merchant.

1.6 "End Customer" means a buyer of Products from your Store. End Customers are not parties to these Terms for the sale of Products.

1.7 "Products" means goods and/or services you offer for sale through your Store.

1.8 "Plan" means a subscription or entry tier you select on the Pricing Page (including the ₹1 entry Plan, Premium, Starter, Flex, or other published Plans).

1.9 "Buying Agreement" means the OneWooz Platform Buying Agreement (Subscription & Commerce Platform Agreement) governing Plan purchase and related commercial terms.

1.10 "Privacy Policy" means the OneWooz privacy notice at [TO BE PROVIDED — Privacy Policy URL].

1.11 "Personal Data" has the meaning under the DPDP Act (digital personal data), as applicable.

1.12 "Data Principal", "Data Fiduciary", and "Data Processor" have the meanings under the DPDP Act, as applicable.

2. Who These Terms Cover

2.1 These Terms apply to Merchants / Account Holders and, where relevant, Visitors.

2.2 End Customers who buy Products on a Merchant Store are not purchasing from OneWooz. Their product purchase may be governed by a separate End-Customer order / Buyer Purchase Agreement and the Merchant's store policies.

3. Role of OneWooz; Nature of Relationship

3.1 OneWooz provides technology and platform services that enable Merchants to build and operate Stores, manage catalogues, receive orders, and use related tools.

3.2 OneWooz is not:
(a) the seller or supplier of Products sold through your Store;
(b) the merchant of record for those sales;
(c) a marketplace that buys or sells those Products for its own account;
(d) a payment aggregator, bank, NBFC, or payment system operator; or
(e) a logistics or courier company.

3.3 Sale contracts for Products are between the End Customer and the Merchant. Payment collection for Store orders and shipment of Products are performed by you and/or third-party payment and logistics providers you connect or enable, subject to their terms.

3.4 Nothing in these Terms makes OneWooz an agent of the Merchant for the sale of Products, except to the limited extent OneWooz provides technical tools.

4. Relationship to Buying Agreement and Other Policies

4.1 Plan purchase, Plan subscription fees, commerce/platform fees (including per Delivered Order fees), billing, renewal, Plan cancellation, refunds of Platform fees, and Plan inclusions are governed by the Buying Agreement and the Pricing Page disclosures accepted at purchase or renewal.

4.2 Order of precedence on commercial terms. If there is a conflict between these Terms and the Buying Agreement regarding Plan fees, commerce/platform fees, billing, renewal, Plan cancellation, refunds of Platform fees, or Plan inclusions, the Buying Agreement prevails.

4.3 For acceptable use, intellectual property, personal data (high-level), AI general rules, suspension process detail, and other non-commercial platform rules, these Terms apply to the extent not inconsistent with the Buying Agreement.

4.4 Your use of the Platform is also subject to the Privacy Policy.

5. Eligibility and Account Registration

5.1 You must be competent to contract under Indian law (generally 18+ years of age for individuals) and have authority to bind any entity you represent.

5.2 You agree to provide accurate registration information and keep it updated. You are responsible for credentials, account security, and all activity under your account, except unauthorised access caused solely by OneWooz's proven security failure.

5.3 OneWooz may refuse, suspend, or limit accounts where reasonably necessary for fraud prevention, legal compliance, security, or enforcement of these Terms or the Buying Agreement.

5.4 Visitors may browse public marketing pages subject to these Terms (acceptable use, IP, disclaimers, personal data notices as applicable) without creating an account. Account and Store features require registration and Plan acceptance where applicable.

6. Plans, Fees, and Commercial Terms (Summary; Buying Agreement Controls)

6.1 No Free Plan. OneWooz does not offer a zero-rupee Free Plan under the intended commercial model. The ₹1 (one rupee) Plan (or such entry Plan price as published on the Pricing Page) is an entry-level paid Plan intended as a serious-buyer filter. Features of the ₹1 Plan are as published on the Pricing Page — [TO BE PROVIDED — ₹1 Plan feature list]. Premium, Starter, Flex, and other Plans are separate Plans; the ₹1 entry Plan price is not an add-on stacked on those Plans.

6.2 Fees. Plan subscription fees and any commerce/platform fee per Delivered Order (tiered as on the Pricing Page) are as published on the Pricing Page at purchase or renewal, plus applicable taxes. OneWooz does not take a percentage cut of your GMV or sales revenue. Commerce/platform fees contribute to platform infrastructure supporting order-fulfilment tooling (including shipping-label and despatch tooling where enabled), platform security and integrity measures, capacity and traffic management, ongoing platform upkeep and operations, and product guidance/support resources, as published — and remain fees per Delivered Order, not a revenue share.

6.3 No refund after Plan purchase (default). Once a subscription or Plan is bought, no refund is payable for Plan subscription fees or commerce/platform fees already charged, except where mandatory Indian law requires a remedy that cannot be excluded, correction of a proven billing error, or a published promotional money-back/refund offer then in force. Future promotional refunds may be introduced later; they are not a current entitlement. Details: Buying Agreement.

6.4 Auto-renewal, failed payment, reactivation, and invoices follow the Buying Agreement and in-product billing rules.

6.5 GSTIN of The Artless / OneWooz for Platform fee invoices: [TO BE PROVIDED]. You remain responsible for taxes on your sales to End Customers.

7. Licence to Use the Platform

7.1 Subject to these Terms, the Buying Agreement, and timely payment of applicable Plan fees, OneWooz grants you a limited, non-exclusive, non-transferable (except to your organisation's authorised users as permitted), revocable licence to access and use the Platform for your lawful business of operating a Store and related commerce operations.

7.2 You may not sublicense the Platform as a competing hosted service; copy, modify, or create derivative works of Platform software except as allowed by law; reverse engineer except where mandatory law permits; or remove proprietary notices.

8. Acceptable Use; Illegal Products; Misuse and Hacking

8.1 You agree not to use the Platform to:
(a) sell, offer, list, or fulfil illegal Products, or Products offered without required licences or approvals (licences are your responsibility; OneWooz does not verify every listing);
(b) engage in fraud, phishing, spam, or deceptive practices;
(c) infringe intellectual property, privacy, or publicity rights;
(d) upload malware or attack systems;
(e) scrape or abuse APIs beyond documented limits or fair use;
(f) circumvent Plan limits, security, or billing;
(g) send commercial communications without lawful consent and required disclosures (see Section 13);
(h) host or distribute content that is unlawful under Indian law;
(i) misrepresent that OneWooz is the seller of your Products; or
(j) interfere with other users' Stores or Platform integrity.

8.2 No illegal products. You expressly agree not to sell any illegal products via your Store or the Platform. Breach is a material breach: OneWooz may suspend or terminate your Store, account, and/or subscription immediately and will not refund fees already paid, without prejudice to other remedies and mandatory law.

8.3 Illegal activity, inappropriate misuse, and hacking. If OneWooz finds, or reasonably suspects after review, that you are engaging in illegal activity, inappropriate misuse of the Platform, or hacking / attempting to compromise, probe, disrupt, or circumvent the security or integrity of the SaaS (including after Plan purchase), OneWooz may suspend or terminate your subscription and access and will not refund fees already paid. OneWooz may preserve logs and cooperate with lawful investigations.

9. Merchant Responsibilities

9.1 You are solely responsible for:
(a) legality, safety, quality, labelling, packaging, and descriptions of Products;
(b) accurate pricing, MRP (where applicable), taxes, and offers displayed to End Customers;
(c) GST registration, collection, remittance, and tax invoices for your sales;
(d) inventory, order acceptance, fulfilment, shipping, returns, refunds, and after-sales service;
(e) compliance with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 (as amended), Legal Metrology (where applicable), IT Act rules as applicable to you, sectoral laws, advertising standards, and the DPDP Act / DPDP Rules as applicable to your role regarding End Customer Personal Data;
(f) publishing clear Merchant policies and honouring mandatory consumer rights that cannot be waived;
(g) customer support for End Customers regarding Products and Orders; and
(h) obtaining any licences or approvals required for your category — [TO BE PROVIDED by Merchant as applicable; OneWooz does not invent or supply these].

9.2 You must not configure the Store in a way that falsely presents OneWooz as the seller, manufacturer, or merchant of record.

9.3 End Customer terms. You should ensure End Customers agree to appropriate purchase terms and your Merchant Policy before purchase (for example, via flows supported by the Platform). You remain responsible for fitness of policies to your business and for your sale contracts.

10. Store Content and Merchant Intellectual Property

10.1 You retain ownership of your Store Content (excluding Platform software and OneWooz brand assets).

10.2 You grant OneWooz a worldwide, non-exclusive licence to host, display, transmit, backup, and process Store Content solely to provide and improve the Services, comply with law, and as otherwise described in the Privacy Policy.

10.3 You represent that you have rights to Store Content and that it does not unlawfully infringe third-party rights.

10.4 OneWooz may remove or disable Store Content alleged to be unlawful or infringing, consistent with applicable law, court or government orders, or notice procedures.

11. OneWooz Intellectual Property

11.1 The Platform, OneWooz name and logos, software, UI, documentation, and related IP are owned by The Artless / OneWooz or licensors. No rights are granted except the limited licence in Section 7.

11.2 Feedback you provide may be used by OneWooz without obligation to you.

12. AI Features

12.1 The Platform may offer AI-assisted tools. Outputs may be inaccurate, incomplete, biased, or unsuitable.

12.2 You must review AI outputs before publishing or relying on them for Products, pricing, legal claims, regulated claims, or customer communications.

12.3 You remain responsible for Store Content and decisions made using AI features. OneWooz does not warrant AI accuracy or fitness for a particular purpose.

12.4 Use of AI features may involve processing by OneWooz and/or third-party providers as described in the Privacy Policy / subprocessor disclosures: [TO BE PROVIDED — AI subprocessors / training use disclosure]. Do not assume unrestricted use of your content for model training unless the Privacy Policy expressly states that practice.

13. Email, SMS, and Marketing Communications

13.1 If you use Platform tools to send emails, SMS, WhatsApp, or similar messages, you are the sender/principal for compliance purposes (unless a specific product feature expressly states otherwise in writing).

13.2 You must obtain and document required consents under applicable law (including TRAI/DoT rules for commercial communications where applicable, and DPDP Act / DPDP Rules requirements as applicable); honour opt-outs promptly; include accurate identity and contact information; and not use unlawfully obtained lists or send unlawful spam.

13.3 OneWooz may enforce technical sending limits and may suspend messaging features for abuse or lawful complaints.

14. Domains, Hosting, and Fair Use

14.1 Custom domains, DNS, SSL, and hosting-related features (if offered) depend on third-party registrars/DNS/CDN providers and your correct configuration. Domain ownership remains yours as described in the Buying Agreement.

14.2 You must not use hosting or bandwidth in a manner that materially degrades Platform stability. Fair-use / Plan limits: [TO BE PROVIDED — fair use summary if separate].

14.3 Domain registration contracts, if facilitated, are typically with the registrar.

15. Payments Integration and Shipping Integrations

15.1 Store payment methods are enabled through third-party payment gateways or processors. Their KYC, settlement, chargeback, and fee terms bind you as merchant of those integrations. OneWooz does not hold End Customer checkout funds as a payment aggregator or bank.

15.2 Shipping labels, rate tools, and courier integrations (if any) are tools; fulfilment remains your obligation (or your contracted logistics partner's). Delivery estimates are typically estimates, not Platform guarantees.

16. Third-Party Services

16.1 The Platform may interoperate with third-party apps and services governed by their own terms and privacy policies. OneWooz is not responsible for third-party outages, security, or acts, except where mandatory law imposes Platform liability for its own integration failures.

16.2 Enabling an integration constitutes your instruction to exchange relevant data with that provider as needed for the feature, subject to the Privacy Policy and applicable law.

17. Personal Data — DPDP Act, 2023 and DPDP Rules, 2025 Orientation

17.1 Privacy Policy controls detail. Processing of Personal Data in connection with the Platform is described in the Privacy Policy: [TO BE PROVIDED — Privacy Policy URL]. These Terms do not replace the Privacy Policy. Where required, additional processing terms or a data processing addendum may apply: [TO BE PROVIDED — DPA availability].

17.2 Roles (analysis without inventing practices). Subject to confirmation in the Privacy Policy and any DPA:
(a) For Personal Data of Merchants / account users collected to provide SaaS accounts, billing, support, and Platform security, OneWooz / The Artless typically acts as a Data Fiduciary (or equivalent) determining purposes and means of that processing.
(b) For End Customer Personal Data processed through your Store because you instruct the Platform to host checkout, orders, or CRM-like features for your selling relationship, you typically act as Data Fiduciary (or equivalent) for your sales purposes, and OneWooz typically acts as Data Processor (or equivalent) processing on your instructions — to the extent that description matches actual operations as documented in the Privacy Policy / DPA. Exact role mapping: [TO BE PROVIDED — confirm fiduciary/processor matrix].
OneWooz does not invent or guarantee a particular statutory classification beyond this orientation; the Privacy Policy and factual operations control.

17.3 Notice and consent. Where the DPDP Act requires notice to Data Principals and/or consent (or another recognised ground) before processing, the responsible Data Fiduciary must ensure compliant notice and grounds. Merchants must provide required notices to End Customers for Merchant-controlled processing. OneWooz will provide Platform-level notices for processing it undertakes as Data Fiduciary, as set out in the Privacy Policy. Consent collection mechanisms (if used): [TO BE PROVIDED — consent UX / records retention].

17.4 Data Principal rights. Data Principals may have rights under the DPDP Act (including access, correction, erasure, and withdrawal of consent, as applicable and subject to statutory exceptions). Requests relating to OneWooz account data may be directed as stated in the Privacy Policy or Section 24. Requests relating to End Customer data in a Merchant Store should generally be directed first to the Merchant as the primary Fiduciary for that sales relationship; OneWooz will provide reasonable technical assistance where it acts as Processor, as described in the Privacy Policy / DPA.

17.5 Security safeguards. OneWooz will implement reasonable security safeguards appropriate to the nature of Personal Data and processing, as described at a high level in the Privacy Policy / security overview: [TO BE PROVIDED — security page]. No method of transmission or storage is completely secure. Merchants must also secure their accounts, access credentials, and any Personal Data they export or process outside the Platform.

17.6 Personal Data breaches. Where a personal data breach occurs that requires intimation under the DPDP Act / DPDP Rules, the responsible party will follow applicable notification duties as described in the Privacy Policy. Merchant cooperation may be required for Store-related incidents. Incident contact: as in Section 24 and the Privacy Policy. Specific breach playbooks: [TO BE PROVIDED].

17.7 Retention. Personal Data will be retained as needed to provide the Services, comply with law, resolve disputes, and as stated in the Privacy Policy. On Plan cancellation, sales-data export available to Merchants is limited to the last three (3) years of sales data (see Buying Agreement); broader Personal Data retention/deletion follows the Privacy Policy and legal retention duties: [TO BE PROVIDED — retention schedule summary].

17.8 Children's data. The Platform is intended for use by Merchants competent to contract (generally adults / authorised entities). You must not knowingly use the Platform to target or process children's Personal Data in violation of the DPDP Act / DPDP Rules (including verifiable consent requirements where applicable). If your Store sells Products involving children's data, you are responsible for compliant notices, consents, and safeguards. OneWooz's specific age-gating practices: [TO BE PROVIDED — if any].

17.9 Cross-border transfers. If Personal Data is transferred outside India, transfers will be undertaken only as permitted under the DPDP Act / DPDP Rules and as disclosed in the Privacy Policy (including any restricted territories or conditions notified by the Central Government). Subprocessor locations: [TO BE PROVIDED].

17.10 Merchant as Fiduciary obligations. Where you are Data Fiduciary for End Customer Personal Data, you must comply with applicable DPDP duties (purpose limitation, data minimisation, security, retention limits, Data Principal requests, and engagement of processors under valid contracts). You must not instruct OneWooz to process Personal Data unlawfully.

18. Confidentiality

18.1 Each party may receive non-public information from the other ("Confidential Information"). The receiving party shall use it only for performing under these Terms and protect it with reasonable care.

18.2 Exceptions: information that is public (not by breach), independently developed, rightfully received from a third party without duty, or required to be disclosed by law (with notice where lawful).

18.3 Store Content and account credentials are treated as your Confidential Information, subject to the licences and Privacy Policy above.

19. Suspension and Termination

19.1 You may stop using the Services and cancel your Plan as described in the Buying Agreement and in-product billing controls.

19.2 OneWooz may suspend or terminate access immediately or on notice for: material breach of these Terms or the Buying Agreement; non-payment; illegal Products or illegal activity; inappropriate misuse; hacking or security threats; risk to the Platform; legal compulsion; or prolonged inactivity where disclosed for a Plan.

19.3 No refund on suspension or termination for breach under Sections 8.2, 8.3, or non-payment, except where mandatory law requires otherwise. Commercial refund rules otherwise follow the Buying Agreement.

19.4 On termination, your licence ends. Data export and retention follow Section 17.7, the Buying Agreement (three-year sales-data export limit), and the Privacy Policy. Export formats and post-cancellation download window: [TO BE PROVIDED — export formats and download window].

19.5 Sections that by nature should survive (IP, fees owed, confidentiality, personal data surviving duties, disclaimers, liability limits, indemnity, governing law) survive termination.

20. Service Availability; No Compensation for Downtime or Security Incidents

20.1 OneWooz aims to keep the Platform available and useful but does not promise 100% uptime. Maintenance, technical issues, unavailability, third-party outages, force majeure, and security incidents (including hacking or attempted compromise of Platform infrastructure) may cause interruptions.

20.2 No compensation. To the maximum extent permitted by applicable law, if the Platform is down, unavailable, or degraded due to technical issues, unavailability, or hacking / security incidents, OneWooz is not liable to pay any compensation, service credits, or damages for that downtime or incident — including lost profits, lost orders, or reputational harm.

20.3 Mandatory rights preserved. Section 20.2 does not waive liability that cannot lawfully be excluded under Indian law (including, where applicable, non-excludable consumer rights if you qualify as a consumer of OneWooz SaaS, or liability for fraud or wilful misconduct). Any such non-excludable liability remains subject to Section 22 where limitation (rather than exclusion) is permitted.

21. Warranties Disclaimer

21.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

21.2 ONEWOOZ DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH DISCLAIMERS ARE PROHIBITED.

21.3 OneWooz does not warrant uninterrupted or error-free service, that Stores will achieve any revenue, or that third-party integrations will remain available.

21.4 Where you are a consumer of OneWooz SaaS under mandatory Indian law, statutory rights that cannot be excluded remain intact.

22. Limitation of Liability and Indemnity

22.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ONEWOOZ AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM PLATFORM USE OR INABILITY TO USE THE PLATFORM.

22.2 ONEWOOZ IS NOT LIABLE FOR MERCHANT PRODUCTS, STORE CONTENT, END CUSTOMER CLAIMS ARISING FROM THE SALE CONTRACT, PAYMENT-PROVIDER OR COURIER ACTS, MERCHANT NON-COMPLIANCE WITH LAW, OR — TO THE EXTENT PERMITTED BY LAW AND AS STATED IN SECTION 20 — PLATFORM DOWNTIME, UNAVAILABILITY, OR HACKING/SECURITY INCIDENTS (NO COMPENSATION).

22.3 SUBJECT TO SECTION 22.4, ONEWOOZ'S AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICES IN ANY TWELVE-MONTH PERIOD SHALL NOT EXCEED THE TOTAL PLATFORM FEES (SUBSCRIPTION + COMMERCE/PLATFORM FEES) YOU PAID TO ONEWOOZ FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THAT PERIOD (OR INR [TO BE PROVIDED] IF A HIGHER FLOOR IS ADOPTED).

22.4 NOTHING EXCLUDES LIABILITY FOR FRAUD, WILFUL MISCONDUCT, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE NOT EXCLUDABLE, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER MANDATORY INDIAN LAW (INCLUDING APPLICABLE CONSUMER RIGHTS REGARDING ONEWOOZ'S OWN SAAS, AND NON-EXCLUDABLE DUTIES UNDER THE DPDP ACT WHERE APPLICABLE).

22.5 Indemnity. You shall indemnify and hold harmless OneWooz and its officers, employees, and agents from claims, damages, losses, and reasonable legal fees arising out of: (a) your Store Content and Products; (b) your sales to End Customers; (c) your breach of these Terms, the Buying Agreement, or law (including DPDP duties where you are Data Fiduciary); (d) your tax/GST obligations; (e) IP or privacy claims relating to your content or marketing; or (f) your misuse of AI, messaging, or integrations — except to the extent caused by OneWooz's negligence, wilful default, or non-excludable duties.

23. Changes; Force Majeure; General; Governing Law

23.1 Changes. OneWooz may update these Terms from time to time. The effective date/version will be updated. Material changes will be notified via email, dashboard notice, or website posting where reasonably practicable. Continued use after the effective date constitutes acceptance, except where mandatory law requires affirmative consent. If you do not agree, stop using the Services and cancel your Plan under the Buying Agreement. Commercial fee changes follow the Buying Agreement / Pricing Page rules.

23.2 Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, riots, government actions, epidemics, large-scale internet/power failures, or major third-party infrastructure outages — provided the affected party uses reasonable efforts to mitigate. Fee payment obligations for Services already rendered are not excused solely by force majeure affecting the payer's business.

23.3 Entire agreement (platform use). These Terms, the Privacy Policy, the Buying Agreement (for Plan commercial terms), and any executed DPA or order addendum form the Platform understanding between you and OneWooz. They do not govern Buyer–Merchant Product sales.

23.4 Severability; waiver; assignment. Invalid provisions are modified to minimum enforceability; remainder continues. Failure to enforce is not a waiver. You may not assign without OneWooz's prior consent (not unreasonably withheld for affiliates); OneWooz may assign to an affiliate or successor in connection with reorganisation or sale of the Services business, with notice where required.

23.5 Relationship. Independent contractors; no partnership, joint venture, or employment. No agency for sale of your Products.

23.6 Language. English controls unless a mandatory vernacular requirement applies to a specific notice.

23.7 Governing law. These Terms are governed by the laws of India.

23.8 Jurisdiction. Subject to mandatory consumer-protection jurisdiction rules (if you qualify as a consumer of OneWooz SaaS), courts at Delhi, India shall have jurisdiction over disputes arising from these Terms or the Platform, or [TO BE PROVIDED if different]. Mandatory rights to approach consumer commissions or other statutory forums are not waived.

24. Contact, Notices & Grievance Redressal

24.1 Provider contact (OneWooz / The Artless)
Legal entity: The Artless (brand: OneWooz)
Address: H.No. 866, Street No. 11, Mustafabad New, Delhi – 110094, India
Email: hello@onewooz.com
Phone: 8506066061
Website: https://OneWooz.com
Pricing Page: https://OneWooz.com/pricing/

24.2 Notices. Formal notices to OneWooz under these Terms may be sent to the email and/or postal address above. Notices to you may be sent to the email associated with your account or via dashboard notification.

24.3 Grievance Officer / Data protection contact: Name, designation, and contact: [TO BE PROVIDED]
(To be appointed and published as required for OneWooz's role under applicable law, including any DPDP Act / DPDP Rules requirements. Do not invent.)

24.4 Platform / SaaS support and billing for Platform fees: hello@onewooz.com (include account and invoice references for billing disputes).

24.5 End Customer Product grievances should be directed first to the Merchant. OneWooz is not the seller.