Talk to a real person.
A human reads every message and we answer within one working day. Pick the channel that fits, or send an enquiry below.
01Channels
SUPPORT
Something's not right
A problem with your live store, an order, a payout or a domain.
SALES
Before you sign up
Not sure OneWooz fits what you sell? Ask first no pressure.
SECURITY
Report a vulnerability
Found a weakness? Tell us in good faith and we'll act and protect you.
02Send an enquiry
Tell us what you need.
Choose a category so your message reaches the right desk. We reply by email within one working day.
help@onewooz.com · Mon–Sat · 10:00–19:00 IST
Registered office
The Artless the company behind OneWoozH.no. 866, Street no. 11,
Mustafabad New, Delhi 110094,
India
03Common questions
Answers to what people usually ask.
How quickly will I hear back?
Within one working day, every time usually much sooner. Security reports are acknowledged within one working day too.
Can I talk to someone before I sign up?
Yes. Email hello@onewooz.com or use the enquiry form above and pick “Sales”. We'll tell you honestly whether OneWooz fits what you sell.
I already sell somewhere else can I move my store over?
Usually, yes. Send an enquiry with “Migrating an existing store” and tell us where you're selling now and roughly how many products you have. We'll walk you through moving your catalogue, domain and customers.
Do you take a percentage of my sales?
No. Your revenue is yours and settles to your own account through your payment provider. We charge for the platform, never a cut of what you sell.
My live store has a problem right now where do I go?
Raise a ticket on the support desk. Tell us what's broken and, if you can, an order or store reference it reaches us faster than email.
Do you sell to businesses (B2B), not just shoppers?
Yes. OneWooz builds both a shop that takes money (D2C) and a catalogue that captures enquiries and quotes (B2B). See Solutions for both paths.
Which currencies and payment methods do you support?
India first rupee pricing with cards, UPI and cash on delivery, plus part-payment. More regions are on the way; ask if you need one that isn't listed.
How do I report a security issue?
Email security@onewooz.com. We won't pursue anyone who reports in good faith and doesn't access other people's data. More on our security page.